How do you know if you're banned in Knight Online?

The game shows each penalty with its own message, so what you see tells you what happened:

Penalty messages in game and what they mean
Message you seeWhat it means
Your account is currently blocked. Please contact customer support. Your account is closed and you can't log in
Account is blocked currently. Would you like to inquire status of account through HomePage? Account closed; the game suggests checking its status on the website
(name) is currently blocked for using illegal software. That character was blocked for prohibited software; everyone on the server sees it
You will be sent to jail due to 3rd party tool usage. Your character is being sent to prison for third-party tools
You are banned from chatting for 10 minutes for spamming. A 10-minute chat ban for spam

If your account is closed, the game's own message suggests checking its status on the NTTGame website. If the site doesn't show the length and reason, you find them out through a support ticket.

How do you get a Knight Online ban lifted?

  1. Log in to NTTGame's support site (support.nttgame.com) with your Portal ID.
  2. Open a ticket with your account ID, character name, server and the date you noticed the ban.
  3. If you think the ban is a mistake, explain it briefly and calmly. Swearing and insults in tickets are punishable too.
  4. Wait for the reply and don't open ticket after ticket on the same issue; keeping it to one ticket is faster.

If your account was stolen and the ban came from whoever got in, open a ticket in the "Stolen Account" category. NTTGame gives support there but says it does not restore items.

Can a cheating ban be lifted? Is there a ban amnesty?

Modifying game files or using third-party programs means permanent account closure under the rules. The rules don't mention any amnesty; they only say game masters can raise or lower penalties in exceptional cases. Players banned in the September 23, 2026 wave on Zero fall under this rule.

Sharing your account makes things worse: under the rules, a player who knowingly shares their account gives up all support privileges.

What happens to the cash and items on a banned account?

NTTGame's support page says that if an account is blocked for breaking the rules, no refund is given for any NPoints or Power Up Store items, used or unused. The rules also say accounts sharing an IP, phone number or computer ID with the closed account can be punished, so don't assume your second account on the same PC is safe.

FAQ

How can I find out how long my ban is?
Check your account status on the NTTGame website first; if it isn't shown there, open a ticket on the support site and ask with your account ID.
Is prison the same as a ban?
No. Prison (the Discipline Dungeon) keeps your character in the game and is mostly given for macro or NP offenses; a ban closes your account and you can't log in.
What if someone else logged into my account and cheated?
Open a ticket in the Stolen Account category. If you shared the account yourself, the rules say you've given up your support rights.
I gave my character to a friend and they got it banned. Can the ban be lifted?
Most likely not. Under the rules, a player who knowingly shares their account gives up all support privileges; even if your friend caused the ban, the account is your responsibility. If the ban was for third-party software, it's permanent anyway. You can still open a ticket and explain.
A friend used my account without permission and got it banned. What do I do?
If you didn't give them your password, it counts as a stolen account: open a ticket in the Stolen Account category and change your password and OTP right away.
A friend logged in from my PC and got banned. Can my account get banned too?
It can. Under the rules, accounts that share an IP address, phone number or computer ID with a closed account can be punished too.

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