What causes the Bug Report crash?

  • Laptops running the game on the integrated graphics chip. The Steam version's official 2016 bug thread said this crash showed up mostly on laptops.
  • Crashes in crowded places (Moradon, BDW, CZ) in DirectX 11 mode.
  • An old graphics driver or missing Visual C++ packages.
  • A bug in the game itself: if it crashes every time you open a certain window, it may be the kind of bug that gets patched.

How do you fix the Bug Report crash?

  1. Send or close the report and reopen the game. If it was a one-off, you're done.
  2. On a laptop, run the game on the dedicated GPU: Windows Settings → System → Display → Graphics → add Knight Online → "High performance".
  3. If it crashes on DirectX 11, switch to DirectX 9 (F10 → Graphic → DirectX Option → DirectX9 → APPLY) or lower the DX11 shadow and texture settings.
  4. Update your graphics driver and install the Visual C++ packages.
  5. Reinstall from the official page on the Turkish client; verify game files on Steam.
  6. If it keeps happening, open a support ticket with a screenshot of the crash.

Runtime Errors and DLL errors are solved with the same steps: Runtime Error and DLL errors.

The game freezes and closes without a report window

Closing without a window is usually the driver or DX11. If the game stays open in Task Manager, end it and reopen; if it repeats, switching to DX9 is the quickest test. If you're also losing FPS, check the settings in How to increase FPS in Knight Online: settings that help most.

FAQ

What does sending the bug report do?
It passes the crash data to NTTGame. It won't fix your game right away, but it helps recurring crashes get patched.
Can the Bug Report crash hurt my account?
No. Something you were doing when it crashed (a trade or merchant, say) may be cut short, so check when you log back in.
Why does Knight Online keep crashing on my laptop?
The game may be running on the integrated GPU. Set Knight Online to high performance in Windows graphics settings and try DX9.
Does the Steam version get "Unexpected error has occurred" too?
Yes, the same window shows up on Steam and the same steps apply; add verifying game files on Steam.

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